MEET
THE TEAM
THE TEAM
Working hard to deliver excellent standards of customer satisfaction.
We have a large team of staff and operatives that work hard to deliver excellent standards of customer satisfaction. Below are just a few that you may come into contact with:
All Services
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Jayne Ward-Lucey Managing Director
Jayne is our Managing Director and has been instrumental in the growth of Medicare since 2009 when she purchased the business. Jayne’s background in sales with large corporate companies has enabled her to have the vision to allow Medicare to compete with the large nationals in this industry but ensuring that communication with customers is paramount. You will often hear Jayne saying “there are no pre-recorded phone messages in this business just people talking to people”. Jayne is really passionate about this business and whilst her commitment is to grow Medicare she also is always seeking new innovative products and services to ensure that she is offering her customers the best in class.
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Ian Gibson Business Development Manager
Ian is a seasoned professional who has recently joined Medicare to lead its sales division. With over 20 years of extensive experience in the washroom industry, he brings a wealth of knowledge and expertise to the organisation. Ian is dedicated to exploring innovative products and services to enhance Medicare’s offerings for both existing and potential customers. Ian’s impressive track record in the washroom industry spanning over two decades demonstrates his deep understanding of the sector and its dynamics. Ian’s genuine passion for the washroom and clinical industry is evident in his enthusiasm for meeting new customers. He is driven by the opportunity to discuss cost-saving measures and ways to improve service quality with clients.
Ian’s vision for Medicare revolves around driving growth by leveraging his extensive experience and passion for the industry. He aims to foster strong customer relationships and position Medicare as a provider of cutting-edge solutions in the washroom and clinical sector.
In summary, Ian’s appointment at Medicare signifies a strategic move to enhance the company’s sales division with a leader who possesses a deep understanding of the industry, a commitment to innovation, and a genuine passion for customer satisfaction.
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Jade Fisher Customer Services Manager
Jade joined Medicare in 2015 and is a key member of staff to the running of the business. Jade plays a vital role in the organization by placing orders, arranging quotations, advising on products and services, and liaison with the servicing operatives ensuring all routes are running smoothly. Jade is your go to person for all queries as her ability to remember everything from EWC Codes to customers likes and dislikes within the business amazes us all and often people will say “ask Jade”. She lives and breaths Medicare and we recognize her as the main integral part of our organization so if you are looking for any advice then this is the lady to call.
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Alison Cox Accounts Manager
Alison is our Accounts and Payroll Controller and has been an integral part of Medicare since 2009. Alison is great with customers and responds quickly to any accounts queries you may have. Should you need copy invoices, statements, then Alison will be quick to respond.
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Steve Hill Operations Manager
Steve has been with Medicare from the very start ensuring the smooth running of the operational side of the business. Steve is committed to Medicare being the best in class when it comes to servicing and with a fantastic team of service operatives under him it has allowed us to compete for some fantastic contracts. Steve, as well managing the operational side will often be out and about servicing as he enjoys being on the job and supporting the service operatives on route when days get busy.
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Jon Webb Senior Service Operative
Jon has been with Medicare from the very start and we are lucky to have such an experienced, loyal and knowledgeable member of staff. Jon has been in the washroom and clinical services industry for many years and has been instrumental in lots of our customer renewal contracts because of his excellent service and commitment to always ensuring they are happy with his work.
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Terry Hall Service Operative
Terry specializes in our clinical and medical waste collections. ADR trained Terry will always go above and beyond to help customers when servicing and nothing is too much trouble.
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Rob Davis Service Operative
Rob joined Medicare having worked in a warehouse dealing with recycling of hazardous waste. He has a good understanding of waste which is vital in our clinical waste services. Rob will always go above and beyond to help in all aspects of the business and is a great team player.
Let’s Talk…
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